{"id":954,"date":"2009-01-13T20:45:24","date_gmt":"2009-01-13T19:45:24","guid":{"rendered":"http:\/\/www.ziserman.com\/blog\/?p=954"},"modified":"2009-01-13T20:50:53","modified_gmt":"2009-01-13T19:50:53","slug":"suite-et-probablement-fin-de-mes-aventures-avec-le-sav-dorange","status":"publish","type":"post","link":"https:\/\/www.ziserman.com\/blog\/2009\/01\/13\/suite-et-probablement-fin-de-mes-aventures-avec-le-sav-dorange\/","title":{"rendered":"Suite et probablement fin de mes aventures avec le SAV d’Orange"},"content":{"rendered":"

Je vous avais parl\u00e9 ici<\/a> du probl\u00e8me que j’ai eu avec le service client d’Orange.<\/p>\n

Comme je vous avais dit que je vous raconterais la suite, …<\/p>\n

Suite \u00e0 ma lettre recommand\u00e9e, j’ai re\u00e7u deux courriers :<\/p>\n

Une premi\u00e8re lettre, qui m’informe qu’ils sont d\u00e9sol\u00e9 de ma d\u00e9cision de r\u00e9siliation de la ligne (ligne que je n’avais pas demand\u00e9…).<\/p>\n

Une deuxi\u00e8me lettre, une facture, avec un cr\u00e9dit de 400 \u20ac.<\/p>\n

Bon, sur le fond, il manque 100 \u20ac par rapport \u00e0 mes calculs. Je vais probablement en rester l\u00e0 : je pense que le rapport entre le temps que je pourrais y passer et la somme \u00e0 r\u00e9cup\u00e9rer ne joue pas en ma faveur.<\/p>\n

Sur la forme : on est bien en face d’une grosse usine, qui n’arrive pas \u00e0 traiter les cas particulier. Mon cas ne rentrait pas dans les cases, personne n’a pris le temps de faire une r\u00e9ponse, une explication.<\/p>\n

C’est tout le challenge des services clients des grosses boite : il faut mettre des processus, et mettre en place des processus adaptables, souples, et de qualit\u00e9s, c’est objectivement tr\u00e8s compliqu\u00e9 !<\/p>\n","protected":false},"excerpt":{"rendered":"

Je vous avais parl\u00e9 ici du probl\u00e8me que j’ai eu avec le service client d’Orange. Comme je vous avais dit que je vous raconterais la suite, … Suite \u00e0 ma lettre recommand\u00e9e, j’ai re\u00e7u deux courriers : Une premi\u00e8re lettre, qui m’informe qu’ils sont d\u00e9sol\u00e9 de ma d\u00e9cision de r\u00e9siliation de la ligne (ligne que […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[2],"tags":[24,148,149],"class_list":["post-954","post","type-post","status-publish","format-standard","hentry","category-e-commerce","tag-hors-sujet","tag-relation-client","tag-sav"],"yoast_head":"\nSuite et probablement fin de mes aventures avec le SAV d'Orange - Ziserman.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ziserman.com\/blog\/2009\/01\/13\/suite-et-probablement-fin-de-mes-aventures-avec-le-sav-dorange\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Suite et probablement fin de mes aventures avec le SAV d'Orange - Ziserman.com\" \/>\n<meta property=\"og:description\" content=\"Je vous avais parl\u00e9 ici du probl\u00e8me que j’ai eu avec le service client d’Orange. Comme je vous avais dit que je vous raconterais la suite, … Suite \u00e0 ma lettre recommand\u00e9e, j’ai re\u00e7u deux courriers : Une premi\u00e8re lettre, qui m’informe qu’ils sont d\u00e9sol\u00e9 de ma d\u00e9cision de r\u00e9siliation de la ligne (ligne que […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ziserman.com\/blog\/2009\/01\/13\/suite-et-probablement-fin-de-mes-aventures-avec-le-sav-dorange\/\" \/>\n<meta property=\"og:site_name\" content=\"Ziserman.com\" \/>\n<meta property=\"article:published_time\" content=\"2009-01-13T19:45:24+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2009-01-13T19:50:53+00:00\" \/>\n<meta name=\"author\" content=\"Fran\u00e7ois\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ziserman\" \/>\n<meta name=\"twitter:site\" content=\"@ziserman\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Fran\u00e7ois\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.ziserman.com\\\/blog\\\/2009\\\/01\\\/13\\\/suite-et-probablement-fin-de-mes-aventures-avec-le-sav-dorange\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ziserman.com\\\/blog\\\/2009\\\/01\\\/13\\\/suite-et-probablement-fin-de-mes-aventures-avec-le-sav-dorange\\\/\"},\"author\":{\"name\":\"Fran\u00e7ois\",\"@id\":\"https:\\\/\\\/www.ziserman.com\\\/blog\\\/#\\\/schema\\\/person\\\/f9bae013e59005579f4b86f162f89c72\"},\"headline\":\"Suite et probablement fin de mes aventures avec le SAV d’Orange\",\"datePublished\":\"2009-01-13T19:45:24+00:00\",\"dateModified\":\"2009-01-13T19:50:53+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.ziserman.com\\\/blog\\\/2009\\\/01\\\/13\\\/suite-et-probablement-fin-de-mes-aventures-avec-le-sav-dorange\\\/\"},\"wordCount\":208,\"commentCount\":4,\"publisher\":{\"@id\":\"https:\\\/\\\/www.ziserman.com\\\/blog\\\/#\\\/schema\\\/person\\\/f9bae013e59005579f4b86f162f89c72\"},\"keywords\":[\"Hors sujet !\",\"Relation Client\",\"SAV\"],\"articleSection\":[\"e-commerce\"],\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.ziserman.com\\\/blog\\\/2009\\\/01\\\/13\\\/suite-et-probablement-fin-de-mes-aventures-avec-le-sav-dorange\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.ziserman.com\\\/blog\\\/2009\\\/01\\\/13\\\/suite-et-probablement-fin-de-mes-aventures-avec-le-sav-dorange\\\/\",\"url\":\"https:\\\/\\\/www.ziserman.com\\\/blog\\\/2009\\\/01\\\/13\\\/suite-et-probablement-fin-de-mes-aventures-avec-le-sav-dorange\\\/\",\"name\":\"Suite et probablement fin de mes aventures avec le SAV d'Orange - Ziserman.com\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ziserman.com\\\/blog\\\/#website\"},\"datePublished\":\"2009-01-13T19:45:24+00:00\",\"dateModified\":\"2009-01-13T19:50:53+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.ziserman.com\\\/blog\\\/2009\\\/01\\\/13\\\/suite-et-probablement-fin-de-mes-aventures-avec-le-sav-dorange\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.ziserman.com\\\/blog\\\/2009\\\/01\\\/13\\\/suite-et-probablement-fin-de-mes-aventures-avec-le-sav-dorange\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.ziserman.com\\\/blog\\\/2009\\\/01\\\/13\\\/suite-et-probablement-fin-de-mes-aventures-avec-le-sav-dorange\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/www.ziserman.com\\\/blog\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Suite et probablement fin de mes aventures avec le SAV d’Orange\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.ziserman.com\\\/blog\\\/#website\",\"url\":\"https:\\\/\\\/www.ziserman.com\\\/blog\\\/\",\"name\":\"BLOG E-COMMERCE\",\"description\":\"Fran\u00e7ois Ziserman : entrepreneur, IA et \u00e9b\u00e9nisterie\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.ziserman.com\\\/blog\\\/#\\\/schema\\\/person\\\/f9bae013e59005579f4b86f162f89c72\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.ziserman.com\\\/blog\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":[\"Person\",\"Organization\"],\"@id\":\"https:\\\/\\\/www.ziserman.com\\\/blog\\\/#\\\/schema\\\/person\\\/f9bae013e59005579f4b86f162f89c72\",\"name\":\"Fran\u00e7ois\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/ba23809fd4de9b5f86f21715fd23efa8331e766f2929dc11d3ae98539ba237b4?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/ba23809fd4de9b5f86f21715fd23efa8331e766f2929dc11d3ae98539ba237b4?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/ba23809fd4de9b5f86f21715fd23efa8331e766f2929dc11d3ae98539ba237b4?s=96&d=mm&r=g\",\"caption\":\"Fran\u00e7ois\"},\"logo\":{\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/ba23809fd4de9b5f86f21715fd23efa8331e766f2929dc11d3ae98539ba237b4?s=96&d=mm&r=g\"},\"url\":\"https:\\\/\\\/www.ziserman.com\\\/blog\\\/author\\\/admin\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Suite et probablement fin de mes aventures avec le SAV d'Orange - Ziserman.com","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ziserman.com\/blog\/2009\/01\/13\/suite-et-probablement-fin-de-mes-aventures-avec-le-sav-dorange\/","og_locale":"fr_FR","og_type":"article","og_title":"Suite et probablement fin de mes aventures avec le SAV d'Orange - Ziserman.com","og_description":"Je vous avais parl\u00e9 ici du probl\u00e8me que j’ai eu avec le service client d’Orange. Comme je vous avais dit que je vous raconterais la suite, … Suite \u00e0 ma lettre recommand\u00e9e, j’ai re\u00e7u deux courriers : Une premi\u00e8re lettre, qui m’informe qu’ils sont d\u00e9sol\u00e9 de ma d\u00e9cision de r\u00e9siliation de la ligne (ligne que […]","og_url":"https:\/\/www.ziserman.com\/blog\/2009\/01\/13\/suite-et-probablement-fin-de-mes-aventures-avec-le-sav-dorange\/","og_site_name":"Ziserman.com","article_published_time":"2009-01-13T19:45:24+00:00","article_modified_time":"2009-01-13T19:50:53+00:00","author":"Fran\u00e7ois","twitter_card":"summary_large_image","twitter_creator":"@ziserman","twitter_site":"@ziserman","twitter_misc":{"\u00c9crit par":"Fran\u00e7ois","Dur\u00e9e de lecture estim\u00e9e":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.ziserman.com\/blog\/2009\/01\/13\/suite-et-probablement-fin-de-mes-aventures-avec-le-sav-dorange\/#article","isPartOf":{"@id":"https:\/\/www.ziserman.com\/blog\/2009\/01\/13\/suite-et-probablement-fin-de-mes-aventures-avec-le-sav-dorange\/"},"author":{"name":"Fran\u00e7ois","@id":"https:\/\/www.ziserman.com\/blog\/#\/schema\/person\/f9bae013e59005579f4b86f162f89c72"},"headline":"Suite et probablement fin de mes aventures avec le SAV d’Orange","datePublished":"2009-01-13T19:45:24+00:00","dateModified":"2009-01-13T19:50:53+00:00","mainEntityOfPage":{"@id":"https:\/\/www.ziserman.com\/blog\/2009\/01\/13\/suite-et-probablement-fin-de-mes-aventures-avec-le-sav-dorange\/"},"wordCount":208,"commentCount":4,"publisher":{"@id":"https:\/\/www.ziserman.com\/blog\/#\/schema\/person\/f9bae013e59005579f4b86f162f89c72"},"keywords":["Hors sujet !","Relation Client","SAV"],"articleSection":["e-commerce"],"inLanguage":"fr-FR","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.ziserman.com\/blog\/2009\/01\/13\/suite-et-probablement-fin-de-mes-aventures-avec-le-sav-dorange\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.ziserman.com\/blog\/2009\/01\/13\/suite-et-probablement-fin-de-mes-aventures-avec-le-sav-dorange\/","url":"https:\/\/www.ziserman.com\/blog\/2009\/01\/13\/suite-et-probablement-fin-de-mes-aventures-avec-le-sav-dorange\/","name":"Suite et probablement fin de mes aventures avec le SAV d'Orange - Ziserman.com","isPartOf":{"@id":"https:\/\/www.ziserman.com\/blog\/#website"},"datePublished":"2009-01-13T19:45:24+00:00","dateModified":"2009-01-13T19:50:53+00:00","breadcrumb":{"@id":"https:\/\/www.ziserman.com\/blog\/2009\/01\/13\/suite-et-probablement-fin-de-mes-aventures-avec-le-sav-dorange\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.ziserman.com\/blog\/2009\/01\/13\/suite-et-probablement-fin-de-mes-aventures-avec-le-sav-dorange\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.ziserman.com\/blog\/2009\/01\/13\/suite-et-probablement-fin-de-mes-aventures-avec-le-sav-dorange\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/www.ziserman.com\/blog\/"},{"@type":"ListItem","position":2,"name":"Suite et probablement fin de mes aventures avec le SAV d’Orange"}]},{"@type":"WebSite","@id":"https:\/\/www.ziserman.com\/blog\/#website","url":"https:\/\/www.ziserman.com\/blog\/","name":"BLOG E-COMMERCE","description":"Fran\u00e7ois Ziserman : entrepreneur, IA et \u00e9b\u00e9nisterie","publisher":{"@id":"https:\/\/www.ziserman.com\/blog\/#\/schema\/person\/f9bae013e59005579f4b86f162f89c72"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.ziserman.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":["Person","Organization"],"@id":"https:\/\/www.ziserman.com\/blog\/#\/schema\/person\/f9bae013e59005579f4b86f162f89c72","name":"Fran\u00e7ois","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/secure.gravatar.com\/avatar\/ba23809fd4de9b5f86f21715fd23efa8331e766f2929dc11d3ae98539ba237b4?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/ba23809fd4de9b5f86f21715fd23efa8331e766f2929dc11d3ae98539ba237b4?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/ba23809fd4de9b5f86f21715fd23efa8331e766f2929dc11d3ae98539ba237b4?s=96&d=mm&r=g","caption":"Fran\u00e7ois"},"logo":{"@id":"https:\/\/secure.gravatar.com\/avatar\/ba23809fd4de9b5f86f21715fd23efa8331e766f2929dc11d3ae98539ba237b4?s=96&d=mm&r=g"},"url":"https:\/\/www.ziserman.com\/blog\/author\/admin\/"}]}},"_links":{"self":[{"href":"https:\/\/www.ziserman.com\/blog\/wp-json\/wp\/v2\/posts\/954","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ziserman.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ziserman.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ziserman.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ziserman.com\/blog\/wp-json\/wp\/v2\/comments?post=954"}],"version-history":[{"count":0,"href":"https:\/\/www.ziserman.com\/blog\/wp-json\/wp\/v2\/posts\/954\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.ziserman.com\/blog\/wp-json\/wp\/v2\/media?parent=954"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ziserman.com\/blog\/wp-json\/wp\/v2\/categories?post=954"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ziserman.com\/blog\/wp-json\/wp\/v2\/tags?post=954"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}