{"id":7640,"date":"2012-07-04T08:46:39","date_gmt":"2012-07-04T06:46:39","guid":{"rendered":"http:\/\/www.ziserman.com\/blog\/?p=7640"},"modified":"2012-07-04T08:46:39","modified_gmt":"2012-07-04T06:46:39","slug":"la-bonne-gestion-du-desabonnement-par-fab","status":"publish","type":"post","link":"https:\/\/www.ziserman.com\/blog\/2012\/07\/04\/la-bonne-gestion-du-desabonnement-par-fab\/","title":{"rendered":"La bonne gestion du d\u00e9sabonnement par Fab"},"content":{"rendered":"<p>Pour un site comme Fab.com, la gestion des abonn\u00e9s est juste un \u00e9l\u00e9ment fondamental.<\/p>\n<p>Quand on clique sur le lien pour se d\u00e9sabonner, on arrive sur la page suivante :<\/p>\n<p><a href=\"http:\/\/www.ziserman.com\/blog\/wp-content\/uploads\/2012\/07\/fab-desabo-1.png\"><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-7641\" title=\"fab-desabo-1\" src=\"http:\/\/www.ziserman.com\/blog\/wp-content\/uploads\/2012\/07\/fab-desabo-1.png\" alt=\"\" width=\"653\" height=\"725\" srcset=\"https:\/\/www.ziserman.com\/blog\/wp-content\/uploads\/2012\/07\/fab-desabo-1.png 653w, https:\/\/www.ziserman.com\/blog\/wp-content\/uploads\/2012\/07\/fab-desabo-1-270x300.png 270w\" sizes=\"(max-width: 653px) 100vw, 653px\" \/><\/a><\/p>\n<p>Je n&rsquo;avais jamais vu ce type de page aussi bien faite :<\/p>\n<p>On est en m\u00eame temps dans le plus grand respect de ce que souhaite l&rsquo;internaute, et en m\u00eame temps, on cherche des solutions, on pousse des options.<\/p>\n<p>Ainsi dans cette page, le premier bouton, bien clair, permet de faire ce pourquoi on est venu : se d\u00e9sabonner.<\/p>\n<p>Mais juste en dessous, la page propose plut\u00f4t de mieux r\u00e9gler les options d&rsquo;abonnements, bien riches d&rsquo;ailleurs.<\/p>\n<p>Si on insiste, et qu&rsquo;on clique sur le bouton pour se d\u00e9sabonner de tout, on arrive sur la page suivante :<\/p>\n<p><a href=\"http:\/\/www.ziserman.com\/blog\/wp-content\/uploads\/2012\/07\/fab-desabo-2.png\"><img decoding=\"async\" class=\"alignnone size-full wp-image-7642\" title=\"fab-desabo-2\" src=\"http:\/\/www.ziserman.com\/blog\/wp-content\/uploads\/2012\/07\/fab-desabo-2.png\" alt=\"\" width=\"650\" height=\"188\" srcset=\"https:\/\/www.ziserman.com\/blog\/wp-content\/uploads\/2012\/07\/fab-desabo-2.png 650w, https:\/\/www.ziserman.com\/blog\/wp-content\/uploads\/2012\/07\/fab-desabo-2-300x86.png 300w\" sizes=\"(max-width: 650px) 100vw, 650px\" \/><\/a><\/p>\n<p>L\u00e0 encore, le message est assez juste. Le d\u00e9sabonnement est bien pris en compte, et la page le confirme.<\/p>\n<p>Mais le bouton incitatif propose de se r\u00e9abonner.<\/p>\n<p>Encore une fois, tout cela doit \u00eatre fait de mani\u00e8re subtile :<\/p>\n<p>En premier lieu, on respecte les demandes et les choix de l&rsquo;internaute. Rien de pire que de chercher \u00e0 lui forcer la main.<\/p>\n<p>En deuxi\u00e8me lieu, on cherche des solutions pour garder le lien, et proposer un service adapt\u00e9.<\/p>\n<p>Well done \ud83d\ude42<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Pour un site comme Fab.com, la gestion des abonn\u00e9s est juste un \u00e9l\u00e9ment fondamental. Quand on clique sur le lien pour se d\u00e9sabonner, on arrive sur la page suivante : Je n&rsquo;avais jamais vu ce type de page aussi bien faite : On est en m\u00eame temps dans le plus grand respect de ce que [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[2],"tags":[371,373,6,96],"class_list":["post-7640","post","type-post","status-publish","format-standard","hentry","category-e-commerce","tag-e-commerce","tag-e-marketing","tag-ergonomie","tag-ergonomie-incitative"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>La bonne gestion du d\u00e9sabonnement par Fab - Ziserman.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ziserman.com\/blog\/2012\/07\/04\/la-bonne-gestion-du-desabonnement-par-fab\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"La bonne gestion du d\u00e9sabonnement par Fab - Ziserman.com\" \/>\n<meta property=\"og:description\" content=\"Pour un site comme Fab.com, la gestion des abonn\u00e9s est juste un \u00e9l\u00e9ment fondamental. Quand on clique sur le lien pour se d\u00e9sabonner, on arrive sur la page suivante : Je n&rsquo;avais jamais vu ce type de page aussi bien faite : On est en m\u00eame temps dans le plus grand respect de ce que [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ziserman.com\/blog\/2012\/07\/04\/la-bonne-gestion-du-desabonnement-par-fab\/\" \/>\n<meta property=\"og:site_name\" content=\"Ziserman.com\" \/>\n<meta property=\"article:published_time\" content=\"2012-07-04T06:46:39+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/www.ziserman.com\/blog\/wp-content\/uploads\/2012\/07\/fab-desabo-1.png\" \/>\n<meta name=\"author\" content=\"Fran\u00e7ois\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ziserman\" \/>\n<meta name=\"twitter:site\" content=\"@ziserman\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Fran\u00e7ois\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.ziserman.com\\\/blog\\\/2012\\\/07\\\/04\\\/la-bonne-gestion-du-desabonnement-par-fab\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ziserman.com\\\/blog\\\/2012\\\/07\\\/04\\\/la-bonne-gestion-du-desabonnement-par-fab\\\/\"},\"author\":{\"name\":\"Fran\u00e7ois\",\"@id\":\"https:\\\/\\\/www.ziserman.com\\\/blog\\\/#\\\/schema\\\/person\\\/f9bae013e59005579f4b86f162f89c72\"},\"headline\":\"La bonne gestion du d\u00e9sabonnement par Fab\",\"datePublished\":\"2012-07-04T06:46:39+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.ziserman.com\\\/blog\\\/2012\\\/07\\\/04\\\/la-bonne-gestion-du-desabonnement-par-fab\\\/\"},\"wordCount\":229,\"commentCount\":3,\"publisher\":{\"@id\":\"https:\\\/\\\/www.ziserman.com\\\/blog\\\/#\\\/schema\\\/person\\\/f9bae013e59005579f4b86f162f89c72\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ziserman.com\\\/blog\\\/2012\\\/07\\\/04\\\/la-bonne-gestion-du-desabonnement-par-fab\\\/#primaryimage\"},\"thumbnailUrl\":\"http:\\\/\\\/www.ziserman.com\\\/blog\\\/wp-content\\\/uploads\\\/2012\\\/07\\\/fab-desabo-1.png\",\"keywords\":[\"e-commerce\",\"e-marketing\",\"Ergonomie\",\"Ergonomie incitative\"],\"articleSection\":[\"e-commerce\"],\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.ziserman.com\\\/blog\\\/2012\\\/07\\\/04\\\/la-bonne-gestion-du-desabonnement-par-fab\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.ziserman.com\\\/blog\\\/2012\\\/07\\\/04\\\/la-bonne-gestion-du-desabonnement-par-fab\\\/\",\"url\":\"https:\\\/\\\/www.ziserman.com\\\/blog\\\/2012\\\/07\\\/04\\\/la-bonne-gestion-du-desabonnement-par-fab\\\/\",\"name\":\"La bonne gestion du d\u00e9sabonnement par Fab - 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