{"id":6371,"date":"2011-11-08T06:30:56","date_gmt":"2011-11-08T05:30:56","guid":{"rendered":"http:\/\/www.ziserman.com\/blog\/?p=6371"},"modified":"2011-11-08T06:54:57","modified_gmt":"2011-11-08T05:54:57","slug":"magento-professional-edition-lembrouille-totale","status":"publish","type":"post","link":"https:\/\/www.ziserman.com\/blog\/2011\/11\/08\/magento-professional-edition-lembrouille-totale\/","title":{"rendered":"Magento Professional Edition : l’embrouille totale !"},"content":{"rendered":"

Cet article est \u00e9crit par Christophe Davy<\/a>, dirigeant de Brand Online Commerce<\/a>, qui est \u00ab\u00a0l’invit\u00e9 permanent\u00a0\u00bb de Fran\u00e7ois sur ce blog.<\/em><\/p><\/blockquote>\n

\"Magento<\/a>
\n<\/a><\/em>J’avais pr\u00e9vu de faire dans les prochains jours un post sur le programme de fid\u00e9lit\u00e9<\/strong> que nous sommes en train de finaliser pour l’un de nos clients, mettant en lumi\u00e8re les possibilit\u00e9s du module Reward Points de Magento<\/strong>, disponible sur les versions payantes, Professional et Enterprise.<\/p>\n

Oui mais voil\u00e0, c’est en fait un \u00e9norme coup de gueule<\/strong> que je vais pousser, vu ce que nous avons d\u00e9couvert et la r\u00e9action de Magento !<\/p>\n

Figurez-vous que, contrairement \u00e0 ce qui est \u00e9crit noir sur blanc<\/strong> :
\n– sur le site officiel de Magento
\n– dans la documentation officielle des versions Professional et Enterprise de Magento
\nMagento a unilat\u00e9ralement d\u00e9cid\u00e9 de brider le module Reward Points dans la version Professional<\/strong> : les fonctionnalit\u00e9s sont limit\u00e9es sans qu’aucune information ne permette de s’en apercevoir avant l’achat ! Seule la version Enterprise dispose effectivement de l’ensemble des fonctionnalit\u00e9s !<\/p>\n

Concr\u00e8tement, la version Professional propose un module Reward Points ne permettant pas de g\u00e9rer, par exemple, le gain de points pour le parrainage d’un filleul : les champs correspondants, pourtant expliqu\u00e9s dans la documentation officielle avec la mention [PE] (pour Professional Edition) \u00e0 c\u00f4t\u00e9 de la mention [EE] (Enterprise Edition), ne sont d\u00e9sesp\u00e9r\u00e9ment pas disponibles dans le back office de la version Professional !<\/strong><\/p>\n

\"Magento<\/a>Voici le mail que nous avons envoy\u00e9 au support Magento :<\/p>\n

\u00ab\u00a0Dear Support Team,<\/em><\/p>\n

We are discovering unexpected restrictions in the use of the Reward <\/em>Points module on the Professional Edition.<\/em><\/p>\n

Nowhere on your website nor in the official Documentation <\/em>(Magento_UserGuide_EEv1-9-PEv1-8.pdf) did we find any information on the <\/em>fact that the Reward Points module provided less options on the <\/em>Professional Edition than on the Enterprise one.<\/em><\/p>\n

People at Xxxxxx brand (Xxxxx Group) are very angry at the <\/em>moment, because we sold them what we thought was a full functionality <\/em>module, and we are now just a few days away from the opening of the <\/em>Reward Points fidelity program on the website.<\/em><\/p>\n

You have to provide us a solution as quickly as possible.<\/em><\/p>\n

Waiting for your answer.<\/em><\/p>\n

Sincerely,
\nChristophe Davy\u00a0\u00bb<\/em><\/p>\n

La r\u00e9ponse de Magento l\u00e0-dessus ? C’est vraiment du foutage de gueule !<\/strong> Je vous laisse juger par vous-m\u00eames, voici le mail re\u00e7u hier soir du support de Magento :<\/p>\n

\u00ab\u00a0Dear Christophe, <\/em><\/p>\n

Thank you for contacting Magento Support, glad to hear you are almost set to lunch a PE store.<\/em><\/p>\n

Regarding your specific issue, although I completely understand your statement regarding the module difference’s between the two editions, there’s unfortunately no solution we can provide as in fact the module is different in Enterprise than in Professional, as you have noticed already. The limitations you saw in Professional in compare to Enterprise are not a flaw not a design issue, that behavior is what was intended for that current version.<\/em><\/p>\n

On a different topic, I’m also compelled to inform you that support for Professional Editions is provided within the first 90 days after the purchase which in this case was on 07\/19\/2011; unfortunately the support for this account has expired on 10\/18\/2011 and I will not be able to provide you with further help. <\/em><\/p>\n

I’m including in this email our Customer Success department so you can follow up with them to discuss further options for assistance if needed.<\/em><\/p>\n

Thank you for your understanding,<\/em>
\nStephen. \u00ab\u00a0<\/em><\/p>\n

Non seulement on me confirme sans aucune g\u00eane l’existence de diff\u00e9rences fonctionnelles<\/strong> pour le module Reward Points entre la Professional et l’Enterprise, mais en plus on en profite pour me prendre pour un con<\/strong>, en me parlant du fait que le support de la version Professional acquise en juillet est termin\u00e9 depuis le 18 octobre (il y a 18 jours…) et que donc il faut que je m’adresse au \u00ab\u00a0Customer Success department\u00a0\u00bb (tout un programme…) pour je ne sais pas quoi d’ailleurs.<\/p>\n

H\u00e9 Magento, Brand Online Commerce est client !<\/strong> Hou, hou, r\u00e9veillez-vous ! Vous ne pouvez pas d\u00e9gager en touche comme cela !<\/p>\n

C’est une \u00e9norme d\u00e9sillusion<\/strong> pour nous qui sommes des fans absolus et des ambassadeurs de Magento depuis l’ann\u00e9e 2008, et qui avons un plan de migration progressive des sites de nos marques partenaires vers les versions Professional ou Enterprise de Magento. Apr\u00e8s cette premi\u00e8re exp\u00e9rience d\u00e9sastreuse avec la Professional Edition, nous ne savons plus sur quel pied danser…<\/p>\n

Par ailleurs, que doit-on dire \u00e0 notre marque partenaire<\/strong>, appartenant \u00e0 un grand groupe de cosm\u00e9tiques, qui a planch\u00e9 en interne, et m\u00eame r\u00e9mun\u00e9r\u00e9 une agence sp\u00e9cialis\u00e9e, pour \u00e9tablir les r\u00e8gles du programme de fid\u00e9lit\u00e9 \u00e0 partir des fonctionnalit\u00e9s qu’elle croyait avoir achet\u00e9 ?<\/p>\n

Et comment peut-on juste r\u00e9pondre par mail \u00e0 un client que bon bah oui, c’est vrai il y a moins de fonctionnalit\u00e9s dans la version Professional, contrairement \u00e0 ce qui est dans la documentation officielle, et puis c’est tout… ???<\/strong><\/p>\n

Je ne sais pas o\u00f9 va Magento, mais je suis certain que si ses propri\u00e9taires (Paypal\/eBay) coupent l’herbe sous les pieds de ses plus fid\u00e8les adeptes, il y a de quoi \u00eatre tr\u00e8s inquiet !<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Cet article est \u00e9crit par Christophe Davy, dirigeant de Brand Online Commerce, qui est \u00ab\u00a0l’invit\u00e9 permanent\u00a0\u00bb de Fran\u00e7ois sur ce blog. J’avais pr\u00e9vu de faire dans les prochains jours un post sur le programme de fid\u00e9lit\u00e9 que nous sommes en train de finaliser pour l’un de nos clients, mettant en lumi\u00e8re les possibilit\u00e9s du module […]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[2],"tags":[298,126,297,296,299],"class_list":["post-6371","post","type-post","status-publish","format-standard","hentry","category-e-commerce","tag-enterprise-edition","tag-magento","tag-professional-edition","tag-programme-de-fidelite","tag-reward-points"],"yoast_head":"\nMagento Professional Edition : l'embrouille totale ! - Ziserman.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ziserman.com\/blog\/2011\/11\/08\/magento-professional-edition-lembrouille-totale\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Magento Professional Edition : l'embrouille totale ! - Ziserman.com\" \/>\n<meta property=\"og:description\" content=\"Cet article est \u00e9crit par Christophe Davy, dirigeant de Brand Online Commerce, qui est \u00ab\u00a0l’invit\u00e9 permanent\u00a0\u00bb de Fran\u00e7ois sur ce blog. 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