{"id":5984,"date":"2011-09-21T08:41:17","date_gmt":"2011-09-21T06:41:17","guid":{"rendered":"http:\/\/www.ziserman.com\/blog\/?p=5984"},"modified":"2011-09-21T09:36:58","modified_gmt":"2011-09-21T07:36:58","slug":"quelques-chiffres-sur-lusage-du-chat-avec-iadvize","status":"publish","type":"post","link":"https:\/\/www.ziserman.com\/blog\/2011\/09\/21\/quelques-chiffres-sur-lusage-du-chat-avec-iadvize\/","title":{"rendered":"Quelques chiffres, sur l&rsquo;usage du chat avec iAdvize"},"content":{"rendered":"<p>La Fnac a mis en place la solution de chat <a href=\"http:\/\/www.iadvize.com\/fr\/\" target=\"_blank\">iAdvize<\/a>, et nous donne quelques r\u00e9sultats :<\/p>\n<ul>\n<li>Mise en place : fin 2010<\/li>\n<li>25% du CA du service client r\u00e9alis\u00e9 par le chat (75 % par d&rsquo;autres canaux : t\u00e9l\u00e9phone, mail)<\/li>\n<li>25% des clients qui dialoguent via le chat passent commande<\/li>\n<li>Chiffre d&rsquo;affaires 2011 (pr\u00e9visionnel) : 2 M\u20ac<\/li>\n<\/ul>\n<div>Vous pouvez voir la pr\u00e9sentation par la Fnac (film\u00e9 au Salon e-commerce : il y a du bruit de fond&#8230;)<\/div>\n<p><iframe src=\"http:\/\/player.vimeo.com\/video\/29318968?title=0&amp;byline=0&amp;portrait=0\" frameborder=\"0\" width=\"650\" height=\"390\"><\/iframe><\/p>\n","protected":false},"excerpt":{"rendered":"<p>La Fnac a mis en place la solution de chat iAdvize, et nous donne quelques r\u00e9sultats : Mise en place : fin 2010 25% du CA du service client r\u00e9alis\u00e9 par le chat (75 % par d&rsquo;autres canaux : t\u00e9l\u00e9phone, mail) 25% des clients qui dialoguent via le chat passent commande Chiffre d&rsquo;affaires 2011 (pr\u00e9visionnel) [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[23,2,7],"tags":[379,156,371,373,148],"class_list":["post-5984","post","type-post","status-publish","format-standard","hentry","category-araok","category-e-commerce","category-e-marketing","tag-araok","tag-crm","tag-e-commerce","tag-e-marketing","tag-relation-client"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - 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