{"id":5885,"date":"2011-09-07T07:21:01","date_gmt":"2011-09-07T05:21:01","guid":{"rendered":"http:\/\/www.ziserman.com\/blog\/?p=5885"},"modified":"2011-09-07T07:21:01","modified_gmt":"2011-09-07T05:21:01","slug":"levolution-de-l-offre-sncf-et-des-services-en-ligne-de-voyage-sncf","status":"publish","type":"post","link":"https:\/\/www.ziserman.com\/blog\/2011\/09\/07\/levolution-de-l-offre-sncf-et-des-services-en-ligne-de-voyage-sncf\/","title":{"rendered":"L’\u00e9volution de l’offre SNCF et des services en ligne de voyage-sncf"},"content":{"rendered":"

Voyages sncf, c’est l’un des plus gros site e-commerce en France.<\/p>\n

Bon, en m\u00eame temps, c’est plus facile quand on est en situation de monopole.<\/p>\n

A ce sujet, les choses changent avec la sortie de Capitaine Train<\/a>, je vous en parlerais un autre jour.<\/p><\/blockquote>\n

Jusqu’\u00e0 pr\u00e9sent, on pouvait prendre un TGV avec une heure de\u00a0battement, avant et apr\u00e8s l’heure de d\u00e9part.<\/p>\n

Les choses ont chang\u00e9 cet \u00e9t\u00e9. Maintenant, on doit absolument avoir une r\u00e9servation pour le train dans lequel on est.<\/p>\n

En contrepartie, la \u00ab\u00a0promesse\u00a0\u00bb est qu’il est plus simple de changer sa r\u00e9servation.<\/p>\n

Autre \u00e9volution, le billet est maintenant d\u00e9mat\u00e9rialis\u00e9, avec le e-billet.<\/p>\n

Pour ma part, j’ai bascul\u00e9 sur le e-billet. Avantages : plus besoin de retirer son billet, de le composter.<\/p>\n

C’est donc un gain de temps, et moins de stress.<\/p>\n

Le billet est associ\u00e9 \u00e0 la carte Grand voyageur. Le controleur scanne la carte, et c’est bon.<\/p>\n

Cette partie marche bien.<\/p>\n

Pour r\u00e9server, consulter et modifier ses r\u00e9servations, on peut utiliser une application iPhone. En fait, sur iPhone, on utilise trois applications :<\/p>\n

\"\"<\/a><\/p>\n

SNCF Direct est \u00e0 part : cette application est en fait une ‘copie’ des \u00e9crans d’affichage des gares. \u00a0Cela permet d’afficher les voies d’arriv\u00e9e et de d\u00e9part des trains pour une gare donn\u00e9e.<\/p>\n

Les deux autres applications fonctionnent ensemble.<\/p>\n

La premi\u00e8re permet de rechercher, r\u00e9server, consulter une r\u00e9servation, ou la modifier.<\/p>\n

La deuxi\u00e8me, appel\u00e9e Compagnon, permet de consulter ses r\u00e9servations.<\/p>\n

Je dois dire que je ne suis pas convaincu par cette id\u00e9e : quelle est l’int\u00e9r\u00eat de cette s\u00e9paration ?<\/p>\n

Mais bon, c’est pas tr\u00e8s grave.<\/p>\n

Pour la recherche et la r\u00e9servation, l’application est plut\u00f4t bien faite. L’ergonomie des diff\u00e9rentes pages a \u00e9t\u00e9 travaill\u00e9e, et le r\u00e9sultat est\u00a0sup\u00e9rieur\u00a0\u00e0 ce qu’on trouve en g\u00e9n\u00e9ral pour ce type d’applications e-commerce.<\/p>\n

Pour la consultation, \u00e7a marche \u00ab\u00a0presque\u00a0\u00bb. Pour ma part, par exemple, mon \u00e9cran affiche une r\u00e9servation\u00a0fant\u00f4me\u00a0:<\/p>\n

\"\"<\/a><\/p>\n

(copie d’\u00e9cran, ou je vais de null vers null, \u00e7a devrait aller vite \ud83d\ude09 )<\/p>\n

Plus grave, bien souvent, mes r\u00e9servations n’apparaissent pas.<\/p>\n

Et enfin, la modification ne fonctionne pratiquement jamais :<\/p>\n

\"\"<\/a><\/p>\n

C’est pratiquement syst\u00e9matiquement ce que m’affiche l’application quand je veux modifier une r\u00e9servation…<\/p>\n

Dommage, quand \u00e7a marche, c’est super pratique \ud83d\ude09<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Voyages sncf, c’est l’un des plus gros site e-commerce en France. Bon, en m\u00eame temps, c’est plus facile quand on est en situation de monopole. A ce sujet, les choses changent avec la sortie de Capitaine Train, je vous en parlerais un autre jour. Jusqu’\u00e0 pr\u00e9sent, on pouvait prendre un TGV avec une heure de\u00a0battement, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[23,2],"tags":[379,371],"class_list":["post-5885","post","type-post","status-publish","format-standard","hentry","category-araok","category-e-commerce","tag-araok","tag-e-commerce"],"yoast_head":"\nL'\u00e9volution de l'offre SNCF et des services en ligne de voyage-sncf - Ziserman.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ziserman.com\/blog\/2011\/09\/07\/levolution-de-l-offre-sncf-et-des-services-en-ligne-de-voyage-sncf\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"L'\u00e9volution de l'offre SNCF et des services en ligne de voyage-sncf - Ziserman.com\" \/>\n<meta property=\"og:description\" content=\"Voyages sncf, c’est l’un des plus gros site e-commerce en France. 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