{"id":5084,"date":"2011-04-11T18:25:47","date_gmt":"2011-04-11T17:25:47","guid":{"rendered":"http:\/\/www.ziserman.com\/blog\/?p=5084"},"modified":"2011-04-11T18:26:37","modified_gmt":"2011-04-11T17:26:37","slug":"les-attentes-des-internautes-par-rapport-a-la-relation-client","status":"publish","type":"post","link":"https:\/\/www.ziserman.com\/blog\/2011\/04\/11\/les-attentes-des-internautes-par-rapport-a-la-relation-client\/","title":{"rendered":"Les attentes des internautes par rapport \u00e0 la relation client"},"content":{"rendered":"<p><a href=\"http:\/\/www.iadvize.com\/\" target=\"_blank\">iAdvize<\/a>, solution de Chat avanc\u00e9e, pour sites internet en g\u00e9n\u00e9ral, et e-commerce en\u00a0particulier, propose un livre blanc sur les attentes des internautes, vis \u00e0 vis de la relation client.<\/p>\n<p>C&rsquo;est forc\u00e9ment int\u00e9ressant, vu que j&rsquo;y ai particip\u00e9 ;).<\/p>\n<p>Voici une petite intro :<\/p>\n<div style=\"width:425px\" id=\"__ss_7477250\"> <strong style=\"display:block;margin:12px 0 4px\"><a href=\"http:\/\/www.slideshare.net\/iAdvize\/livre-blanc-relation-client-ce-quattendent-les-eacheteurs-par-iadvize\" title=\"Livre Blanc : Relation Client, ce qu\u2019attendent les e-acheteurs - iAdvize\">Livre Blanc : Relation Client, ce qu\u2019attendent les e-acheteurs &#8211; iAdvize<\/a><\/strong> <iframe src=\"http:\/\/www.slideshare.net\/slideshow\/embed_code\/7477250\" width=\"425\" height=\"355\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe> <\/p>\n<div style=\"padding:5px 0 12px\"> View more <a href=\"http:\/\/www.slideshare.net\/\">presentations<\/a> from <a href=\"http:\/\/www.slideshare.net\/iAdvize\">iAdvize<\/a> <\/div>\n<\/p><\/div>\n<p>Ce que j&rsquo;en pense :<\/p>\n<ul>\n<li>Accompagner l&rsquo;internaute, et pouvoir dialoguer avec lui, est important. Cela rassure le client, et permet d&rsquo;une mani\u00e8re g\u00e9n\u00e9rale d&rsquo;augmenter le taux de transformation.<\/li>\n<li>Le chat est un moyen bien adapt\u00e9 au web, et plut\u00f4t bien per\u00e7u par les internautes.<\/li>\n<li>C&rsquo;est moins cher pour le e-marchand, parce qu&rsquo;une seule personne peut chatter avec plusieurs internautes.<\/li>\n<\/ul>\n<p>Vous pouvez <a href=\"http:\/\/www.iadvize.com\/livreblanc\" target=\"_blank\">t\u00e9l\u00e9charger le document ici<\/a>. Bonne lecture !<\/p>\n","protected":false},"excerpt":{"rendered":"<p>iAdvize, solution de Chat avanc\u00e9e, pour sites internet en g\u00e9n\u00e9ral, et e-commerce en\u00a0particulier, propose un livre blanc sur les attentes des internautes, vis \u00e0 vis de la relation client. C&rsquo;est forc\u00e9ment int\u00e9ressant, vu que j&rsquo;y ai particip\u00e9 ;). Voici une petite intro : Livre Blanc : Relation Client, ce qu\u2019attendent les e-acheteurs &#8211; iAdvize View [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[2],"tags":[379,156,371,373,228,148],"class_list":["post-5084","post","type-post","status-publish","format-standard","hentry","category-e-commerce","tag-araok","tag-crm","tag-e-commerce","tag-e-marketing","tag-livre-blanc","tag-relation-client"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Les attentes des internautes par rapport \u00e0 la relation client - Ziserman.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ziserman.com\/blog\/2011\/04\/11\/les-attentes-des-internautes-par-rapport-a-la-relation-client\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Les attentes des internautes par rapport \u00e0 la relation client - Ziserman.com\" \/>\n<meta property=\"og:description\" content=\"iAdvize, solution de Chat avanc\u00e9e, pour sites internet en g\u00e9n\u00e9ral, et e-commerce en\u00a0particulier, propose un livre blanc sur les attentes des internautes, vis \u00e0 vis de la relation client. 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