{"id":4288,"date":"2010-11-14T10:38:33","date_gmt":"2010-11-14T09:38:33","guid":{"rendered":"http:\/\/www.ziserman.com\/blog\/?p=4288"},"modified":"2010-11-14T10:38:33","modified_gmt":"2010-11-14T09:38:33","slug":"iadvize-un-peu-plus-de-relation-avec-les-clients","status":"publish","type":"post","link":"https:\/\/www.ziserman.com\/blog\/2010\/11\/14\/iadvize-un-peu-plus-de-relation-avec-les-clients\/","title":{"rendered":"iAdvize – un peu plus de relation avec les clients"},"content":{"rendered":"

\"\"<\/a>iAdvize<\/a> est \u00e0 la base une solution de chat, qu’on ajoute sur le site e-commerce (ou autre d’ailleurs).<\/p>\n

Cela permet de dialoguer avec les clients de passage sur le site<\/strong>, et de les conseiller, les aider.<\/p>\n

Mais la solution a bien \u00e9volu\u00e9 depuis ses d\u00e9buts<\/a>.<\/p>\n

Le commer\u00e7ant peut \u00ab\u00a0piloter\u00a0\u00bb l’affichage de la barre de dialogue :<\/p>\n

Evidemment, la barre ne s’affiche que quand il y a quelqu’un derri\u00e8re la console. Pas la peine de proposer de dialoguer si il n’y a personne pour r\u00e9pondre !<\/p>\n

Mais on peut aller plus loin, et afficher la barre en fonction d’\u00e9l\u00e9ments contextuels<\/strong> : panier sup\u00e9rieur \u00e0 100 \u20ac ou inactivit\u00e9 depuis quelques minutes. On peut m\u00eame envoyer automatiquement un message.<\/p>\n

Encore plus fort, il est possible d’accompagner le client dans sa navigation, avec une fonction de \u00ab\u00a0pilotage \u00e0 distance\u00a0\u00bb.<\/p>\n

C\u00f4t\u00e9 back office, iAdvize permet de g\u00e9rer le dialogue avec plusieurs internautes simultann\u00e9ment.<\/p>\n

L’outil propose \u00e9galement des outils de reporting et d’historisation des \u00e9changes.<\/p>\n

Quelques clients : Wonderbox<\/a>,\u00a0Leetchi<\/a>,\u00a0Ciel<\/a>,\u00a0Cashstore<\/a>,\u00a0Morpho regime.com<\/a><\/p>\n

La solution est utilis\u00e9e par plus de 200 clients actifs.<\/p>\n

Selon Wonderbox, l’utilisation du chat en cours de process achat permet d’augmenter de 150% le taux de transformation, entre les internautes qui utilisent le chat et ceux qui ne l’utilisent pas !<\/p>\n

iadvize est propos\u00e9 en mode SAAS, sans engagement sur la dur\u00e9e.<\/p>\n

Les prix d\u00e9marrent \u00e0 20 \u20ac par mois, avec 7 jours d’essais gratuits.<\/p>\n

L’enjeux, pour iAdvize, est maintenant le d\u00e9veloppement international. L’\u00e9diteur souhaite aller en particulier aux US… March\u00e9 challenging car plusieurs solutions sont bien d\u00e9velopp\u00e9es (touchcommerce, ATG…).<\/p>\n","protected":false},"excerpt":{"rendered":"

iAdvize est \u00e0 la base une solution de chat, qu’on ajoute sur le site e-commerce (ou autre d’ailleurs). Cela permet de dialoguer avec les clients de passage sur le site, et de les conseiller, les aider. Mais la solution a bien \u00e9volu\u00e9 depuis ses d\u00e9buts. Le commer\u00e7ant peut \u00ab\u00a0piloter\u00a0\u00bb l’affichage de la barre de dialogue […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[2],"tags":[156,371,373],"class_list":["post-4288","post","type-post","status-publish","format-standard","hentry","category-e-commerce","tag-crm","tag-e-commerce","tag-e-marketing"],"yoast_head":"\niAdvize - un peu plus de relation avec les clients - Ziserman.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ziserman.com\/blog\/2010\/11\/14\/iadvize-un-peu-plus-de-relation-avec-les-clients\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"iAdvize - un peu plus de relation avec les clients - Ziserman.com\" \/>\n<meta property=\"og:description\" content=\"iAdvize est \u00e0 la base une solution de chat, qu’on ajoute sur le site e-commerce (ou autre d’ailleurs). 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