{"id":3900,"date":"2010-09-02T19:06:30","date_gmt":"2010-09-02T18:06:30","guid":{"rendered":"http:\/\/www.ziserman.com\/blog\/?p=3900"},"modified":"2010-09-03T08:13:48","modified_gmt":"2010-09-03T07:13:48","slug":"de-la-bonne-conception-dun-service-multi-canal","status":"publish","type":"post","link":"https:\/\/www.ziserman.com\/blog\/2010\/09\/02\/de-la-bonne-conception-dun-service-multi-canal\/","title":{"rendered":"De la bonne conception d’un service multi canal"},"content":{"rendered":"

Bon, d\u00e9j\u00e0, fixons le contexte :<\/p>\n

Par multi canal, dans ce billet, j’entends mobile et ordinateur<\/strong>.<\/p>\n

(Je sais bien, et c’est d’ailleurs un sujet sur lequel je travaille, que multi canal, \u00e7a peut vouloir dire Magasin ET e-commerce)<\/p><\/blockquote>\n

Donc, la question trait\u00e9 ici, c’est : comment bien concevoir une application, utilisable sur mobile et sur l’ordinateur<\/strong>.<\/p>\n

Premier exemple, rat\u00e9 \u00e0 mon sens : Things<\/h3>\n

C’est Benoit<\/a> qui, avec son article<\/a>, m’a convaincu d’essayer cette application.<\/p>\n

J’ai donc achet\u00e9 cette application, pour le Mac et pour l’iPhone.<\/p>\n

Normalement, cette application permet de g\u00e9rer, sur iPhone ou sur Mac, une liste de \u00ab\u00a0trucs \u00e0 faire\u00a0\u00bb.<\/p>\n

Les deux applications sont tr\u00e8s bien, le probl\u00e8me n’est pas l\u00e0.<\/p>\n

Pour que cette double utilisation ait du sens, il faut que la synchronisation soit impeccable<\/strong>.<\/p>\n

En l’occurence, la synchronisation fonctionne… Mais le probl\u00e8me, c’est qu‘elle ne fonctionne qu’en mode Wifi<\/strong>.<\/p>\n

Elle ne fonctionne donc ni en mode \u00ab\u00a0synchronisation filaire\u00a0\u00bb, ni \u00ab\u00a0Over The Air\u00a0\u00bb, sur un r\u00e9seau 3G…<\/p>\n

Et, dans mon cas, c’est\u00a0r\u00e9dhibitoire, parce que ce n’est pas du tout \u00e9vident que j’ai un acc\u00e8s Wifi par jour. Et si les applications doivent \u00eatre d\u00e9synchronis\u00e9es plusieurs jours, l’int\u00e9r\u00eat de ces applications en prend un sacr\u00e9 coup \ud83d\ude09<\/p>\n

Deuxi\u00e8me exemple, r\u00e9ussi : Informant<\/h3>\n

Dans ce cas, c’est Serges<\/a> qui m’a convaincu (je sais, je suis\u00a0influen\u00e7able\u00a0\ud83d\ude09 ).<\/p>\n

L’application, c’est un gestionnaire d’agenda tr\u00e8s bien fait, et synchronis\u00e9 avec l’agenda de Google.<\/p>\n

Dans ce cas, la synchronisation est bien \u00ab\u00a0Over The Air\u00a0\u00bb. Je n’ai donc pas \u00e0 m’en occuper, et mes agendas sont bien synchronis\u00e9s, en temps \u00ab\u00a0quasi r\u00e9el\u00a0\u00bb.<\/p>\n

Entre les deux exemples, la diff\u00e9rence, en terme d’usage, est \u00e9norme : en fait, j’utilise au quotidien Informant, et pas Things.<\/p>\n

Je parle de ce sujet parce que, quand on parle de m-commerce, c’est la m\u00eame chose \u00a0:il faut concevoir un service coh\u00e9rent, sur plusieurs contextes, pour que les usages d\u00e9collent vraiment.<\/p>\n","protected":false},"excerpt":{"rendered":"

Bon, d\u00e9j\u00e0, fixons le contexte : Par multi canal, dans ce billet, j’entends mobile et ordinateur. (Je sais bien, et c’est d’ailleurs un sujet sur lequel je travaille, que multi canal, \u00e7a peut vouloir dire Magasin ET e-commerce) Donc, la question trait\u00e9 ici, c’est : comment bien concevoir une application, utilisable sur mobile et sur […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[2],"tags":[193,379,88],"class_list":["post-3900","post","type-post","status-publish","format-standard","hentry","category-e-commerce","tag-application-mobile","tag-araok","tag-m-commerce"],"yoast_head":"\nDe la bonne conception d'un service multi canal - Ziserman.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ziserman.com\/blog\/2010\/09\/02\/de-la-bonne-conception-dun-service-multi-canal\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"De la bonne conception d'un service multi canal - Ziserman.com\" \/>\n<meta property=\"og:description\" content=\"Bon, d\u00e9j\u00e0, fixons le contexte : Par multi canal, dans ce billet, j’entends mobile et ordinateur. (Je sais bien, et c’est d’ailleurs un sujet sur lequel je travaille, que multi canal, \u00e7a peut vouloir dire Magasin ET e-commerce) Donc, la question trait\u00e9 ici, c’est : comment bien concevoir une application, utilisable sur mobile et sur […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ziserman.com\/blog\/2010\/09\/02\/de-la-bonne-conception-dun-service-multi-canal\/\" \/>\n<meta property=\"og:site_name\" content=\"Ziserman.com\" \/>\n<meta property=\"article:published_time\" content=\"2010-09-02T18:06:30+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2010-09-03T07:13:48+00:00\" \/>\n<meta name=\"author\" content=\"Fran\u00e7ois\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ziserman\" \/>\n<meta name=\"twitter:site\" content=\"@ziserman\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Fran\u00e7ois\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.ziserman.com\\\/blog\\\/2010\\\/09\\\/02\\\/de-la-bonne-conception-dun-service-multi-canal\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ziserman.com\\\/blog\\\/2010\\\/09\\\/02\\\/de-la-bonne-conception-dun-service-multi-canal\\\/\"},\"author\":{\"name\":\"Fran\u00e7ois\",\"@id\":\"https:\\\/\\\/www.ziserman.com\\\/blog\\\/#\\\/schema\\\/person\\\/f9bae013e59005579f4b86f162f89c72\"},\"headline\":\"De la bonne conception d’un service multi canal\",\"datePublished\":\"2010-09-02T18:06:30+00:00\",\"dateModified\":\"2010-09-03T07:13:48+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.ziserman.com\\\/blog\\\/2010\\\/09\\\/02\\\/de-la-bonne-conception-dun-service-multi-canal\\\/\"},\"wordCount\":364,\"commentCount\":8,\"publisher\":{\"@id\":\"https:\\\/\\\/www.ziserman.com\\\/blog\\\/#\\\/schema\\\/person\\\/f9bae013e59005579f4b86f162f89c72\"},\"keywords\":[\"Application mobile\",\"ARAOK !\",\"m-commerce\"],\"articleSection\":[\"e-commerce\"],\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.ziserman.com\\\/blog\\\/2010\\\/09\\\/02\\\/de-la-bonne-conception-dun-service-multi-canal\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.ziserman.com\\\/blog\\\/2010\\\/09\\\/02\\\/de-la-bonne-conception-dun-service-multi-canal\\\/\",\"url\":\"https:\\\/\\\/www.ziserman.com\\\/blog\\\/2010\\\/09\\\/02\\\/de-la-bonne-conception-dun-service-multi-canal\\\/\",\"name\":\"De la bonne conception d'un service multi canal - 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