{"id":3886,"date":"2010-08-25T17:56:10","date_gmt":"2010-08-25T16:56:10","guid":{"rendered":"http:\/\/www.ziserman.com\/blog\/?p=3886"},"modified":"2010-08-25T17:56:30","modified_gmt":"2010-08-25T16:56:30","slug":"la-qualite-du-service-client-viking","status":"publish","type":"post","link":"https:\/\/www.ziserman.com\/blog\/2010\/08\/25\/la-qualite-du-service-client-viking\/","title":{"rendered":"La qualit\u00e9 du service client Viking"},"content":{"rendered":"

Je viens de faire des achats bureautique sur le site Viking<\/a>.<\/p>\n

Apr\u00e8s avoir pass\u00e9 ma commande, re\u00e7u (tr\u00e8s rapidement) mes produits, j’ai re\u00e7u un coup de t\u00e9l\u00e9phone.<\/p>\n

La personne qui m’a appel\u00e9 m’a demand\u00e9 si j’\u00e9tais satisfait, \u00e0 propos de la qualit\u00e9 du service.<\/p>\n

J’ai r\u00e9pondu que oui, tout c’\u00e9tait tr\u00e8s bien pass\u00e9, mais que j’avais un probl\u00e8me avec un produit command\u00e9, qui ne r\u00e9pondait pas \u00e0 mes attentes, une fois d\u00e9ball\u00e9.<\/p>\n

Et bien mon interlocutrice m’a expliqu\u00e9 que cela ne posait aucun probl\u00e8me, et qu’ils allaient envoyer un transporteur pour venir chercher le produit en retour.<\/p>\n

Elle m’a d\u00e9crit le processus, et en a profit\u00e9 pour m’indiquer tous les avantages dont je b\u00e9n\u00e9ficierais lors de ma prochaine commande.<\/p>\n

Quelle qualit\u00e9 de service !<\/p>\n

A titre de comparaison, quand on est appel\u00e9 par un site qui fait des sondages sur la qualit\u00e9, hum, par exemple d’un op\u00e9rateur de t\u00e9l\u00e9com, si on exprime un m\u00e9contentement, un probl\u00e8me, la personne ne peut rien pour vous… Elle vous explique qu’il faut appeler un autre service.<\/p>\n

Bravo \u00e0 Viking, exemple \u00e0 suivre !<\/p>\n","protected":false},"excerpt":{"rendered":"

Je viens de faire des achats bureautique sur le site Viking. Apr\u00e8s avoir pass\u00e9 ma commande, re\u00e7u (tr\u00e8s rapidement) mes produits, j’ai re\u00e7u un coup de t\u00e9l\u00e9phone. La personne qui m’a appel\u00e9 m’a demand\u00e9 si j’\u00e9tais satisfait, \u00e0 propos de la qualit\u00e9 du service. J’ai r\u00e9pondu que oui, tout c’\u00e9tait tr\u00e8s bien pass\u00e9, mais que […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[2],"tags":[379,371,148,149],"class_list":["post-3886","post","type-post","status-publish","format-standard","hentry","category-e-commerce","tag-araok","tag-e-commerce","tag-relation-client","tag-sav"],"yoast_head":"\nLa qualit\u00e9 du service client Viking - Ziserman.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ziserman.com\/blog\/2010\/08\/25\/la-qualite-du-service-client-viking\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"La qualit\u00e9 du service client Viking - Ziserman.com\" \/>\n<meta property=\"og:description\" content=\"Je viens de faire des achats bureautique sur le site Viking. Apr\u00e8s avoir pass\u00e9 ma commande, re\u00e7u (tr\u00e8s rapidement) mes produits, j’ai re\u00e7u un coup de t\u00e9l\u00e9phone. La personne qui m’a appel\u00e9 m’a demand\u00e9 si j’\u00e9tais satisfait, \u00e0 propos de la qualit\u00e9 du service. 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