{"id":167,"date":"2007-05-24T13:24:30","date_gmt":"2007-05-24T12:24:30","guid":{"rendered":"http:\/\/www.ziserman.com\/blog\/2007\/05\/24\/langoisse-de-la-livraison\/"},"modified":"2007-05-24T13:24:30","modified_gmt":"2007-05-24T12:24:30","slug":"langoisse-de-la-livraison","status":"publish","type":"post","link":"https:\/\/www.ziserman.com\/blog\/2007\/05\/24\/langoisse-de-la-livraison\/","title":{"rendered":"L&rsquo;angoisse de la livraison"},"content":{"rendered":"<p>On le sait tous, l&rsquo;<strong>un des maillons faibles du e-commerce, c&rsquo;est la livraison<\/strong>.<\/p>\n<p>Le commer\u00e7ant n&rsquo;a plus vraiment la main, et c&rsquo;est pourtant une \u00e9tape cl\u00e9 !<\/p>\n<p>Pour l&rsquo;achat de mon Mac, Apple propose le tracking des commandes. Super.<\/p>\n<p>Hier matin, le site indiquait que le colis devait \u00eatre livr\u00e9 le jour m\u00eame.<\/p>\n<p>En fin de journ\u00e9e, n&rsquo;ayant rien re\u00e7u, je suis all\u00e9 voir ce qu&rsquo;indiquait le site de tracking : il indiquait que la livraison \u00e9tait report\u00e9e au lendemain. Aujourd&rsquo;hui donc. Bon, pas de probl\u00e8me, on n&rsquo;est pas \u00e0 une journ\u00e9e pr\u00e8s.<\/p>\n<p>Ce matin, le site indique que le transporteur \u00e0 fait une tentative de livraison hier. L\u00e0, je doute que cela soit vrai : \u00e0 l&rsquo;adresse de livraison, il y a une \u00e9quipe de gardiens tr\u00e8s sympas. Ils savent que j&rsquo;attendent mon colis et en plus, ils notent tous les \u00e9v\u00e8nements.<\/p>\n<p>Je suis donc parti \u00e0 la recherche de mon colis : chercher un contact sur le site d&rsquo;Apple, les appeler, r\u00e9cup\u00e9rer le num\u00e9ro du transporteur, les appeler&#8230;<\/p>\n<p>Le livreur m&rsquo;a dit que mon colis devait arriver cet apr\u00e8s midi. Peu apr\u00e8s, j&rsquo;ai re\u00e7u un mail du service de tracking d&rsquo;Apple, qui me dit que la livraison a \u00e9chou\u00e9.<\/p>\n<p>Et allez, zou : re-appelle, re-attente \u00e9ternelle sur un num\u00e9ro probablement sur-tax\u00e9&#8230;<\/p>\n<p>Bon, je vais probablement recevoir mon Mac cet apr\u00e8s midi, mais <strong>tout cel\u00e0 ne laisse pas une impression de qualit\u00e9<\/strong>.<\/p>\n<p>Conclusions :<\/p>\n<ul>\n<li>Je me demande s&rsquo;il n&rsquo;y a pas, derri\u00e8re tout \u00e7a, une arnaque des livreurs vis \u00e0 vis des marchands pour faire payer plusieurs tentatives de livraison (\u00e0 valider, en se renseignant sur les contrats) ;<\/li>\n<li>Mettre un service de tracking, c&rsquo;est bien, mais je suis convaincu qu&rsquo;<strong>il faut aller plus loin, avec une hot line efficace<\/strong> pour rassurer le client et lui donner des infos fiables.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>On le sait tous, l&rsquo;un des maillons faibles du e-commerce, c&rsquo;est la livraison. Le commer\u00e7ant n&rsquo;a plus vraiment la main, et c&rsquo;est pourtant une \u00e9tape cl\u00e9 ! Pour l&rsquo;achat de mon Mac, Apple propose le tracking des commandes. Super. Hier matin, le site indiquait que le colis devait \u00eatre livr\u00e9 le jour m\u00eame. En fin [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[2,7],"tags":[371,373,376],"class_list":["post-167","post","type-post","status-publish","format-standard","hentry","category-e-commerce","category-e-marketing","tag-e-commerce","tag-e-marketing","tag-vie-du-blog"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>L&#039;angoisse de la livraison - Ziserman.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ziserman.com\/blog\/2007\/05\/24\/langoisse-de-la-livraison\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"L&#039;angoisse de la livraison - Ziserman.com\" \/>\n<meta property=\"og:description\" content=\"On le sait tous, l&rsquo;un des maillons faibles du e-commerce, c&rsquo;est la livraison. 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