{"id":1142,"date":"2009-03-24T22:33:12","date_gmt":"2009-03-24T21:33:12","guid":{"rendered":"http:\/\/www.ziserman.com\/blog\/?p=1142"},"modified":"2009-03-25T08:55:43","modified_gmt":"2009-03-25T07:55:43","slug":"lart-de-la-commande-multiple","status":"publish","type":"post","link":"https:\/\/www.ziserman.com\/blog\/2009\/03\/24\/lart-de-la-commande-multiple\/","title":{"rendered":"L’art de la commande multiple"},"content":{"rendered":"

Commande multiple ?<\/p>\n

Oui, vous commandez plusieurs produits.<\/p>\n

Le cas qui va bien, c’est quand tous les produits sont en stock. Zou, ils sont envoy\u00e9s, et (normalement), on n’en parle plus.<\/p>\n

Oui mais si un ou plusieurs produits ne sont pas en stock, vous faites comment ?<\/p>\n

Plusieurs options.<\/p>\n

On peut proposer au client qu’il re\u00e7oive les produits en stock. Il recevra plus tard les autres. Comme cette option \u00e0 un cout (plusieurs envoies), en g\u00e9n\u00e9ral, on lui propose de payer pour ce service.<\/p>\n

On peut \u00e9galement tout envoyer quand tous les produits sont l\u00e0…<\/p>\n

Voici une petite histoire qui vient de m’arriver :<\/p>\n

J’ai command\u00e9 un disque dur, et un boitier.<\/p>\n

Je savais \u00e0 la commande que le disque dur n’\u00e9tait pas dispo (nouveau mod\u00e8le, ah l\u00e0 l\u00e0, j’avais pourtant dit que j’arr\u00eatais avec les gadgets<\/a>…)<\/p>\n

Depuis que j’ai pass\u00e9 cette commande (d\u00e9but mars), je re\u00e7ois r\u00e9guli\u00e8rement un e-mail de ce e-marchand, qui m’informe que mon produit n’est toujours pas dispo (et d’ailleurs, le marchand m’informe qu’il ne connait m\u00eame pas la date de r\u00e9approvisionnement de mon ch\u00e8re disque dur).<\/p>\n

Mais voil\u00e0 que ce matin, je re\u00e7ois un mail, qui me dit, comme d’habitude, que mon disque dur n’est pas dispo… Mais que de plus le boitier est maintenant \u00e9galement en rupture de stock ! Cela veut dire que l’autre produit, qui \u00e9tait en stock, ne m’a pas \u00e9t\u00e9 r\u00e9serv\u00e9 !<\/p>\n

Je suis un brin inquiet pour la suite, parce que je me dis que ce jeu peut durer longtemps…<\/p><\/blockquote>\n

Ce e-commer\u00e7ant a oubli\u00e9 un d\u00e9tail important : quand on g\u00e8re les commandes multiples, on se doit de r\u00e9server les produits achet\u00e9s mais en attente d’exp\u00e9dition<\/strong>.<\/p>\n

Je sais bien que c’est pas simple, mais c’est le B.A.BA du traitement des commandes multiples…<\/p>\n

Quand j’avais visit\u00e9 le centre logistique d’Alapage, ils venaient de mettre en place un syst\u00e8me virtualis\u00e9 de traitement de ces commandes<\/strong> :<\/p>\n

Les produits en attente sont virtuellement mis de c\u00f4t\u00e9 : ils restent \u00e0 leurs emplacements, mais si le syst\u00e8me marche correctement (et qu’il n’y a pas trop de fauche), ils sont r\u00e9serv\u00e9s pour les clients qui les ont achet\u00e9s. Plus besoin dans ce cas de g\u00e9rer des \u00ab\u00a0boites d’attentes\u00a0\u00bb.<\/p>\n","protected":false},"excerpt":{"rendered":"

Commande multiple ? Oui, vous commandez plusieurs produits. Le cas qui va bien, c’est quand tous les produits sont en stock. Zou, ils sont envoy\u00e9s, et (normalement), on n’en parle plus. Oui mais si un ou plusieurs produits ne sont pas en stock, vous faites comment ? Plusieurs options. On peut proposer au client qu’il […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[2],"tags":[379,371,373,381],"class_list":["post-1142","post","type-post","status-publish","format-standard","hentry","category-e-commerce","tag-araok","tag-e-commerce","tag-e-marketing","tag-logistique"],"yoast_head":"\nL'art de la commande multiple - Ziserman.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ziserman.com\/blog\/2009\/03\/24\/lart-de-la-commande-multiple\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"L'art de la commande multiple - Ziserman.com\" \/>\n<meta property=\"og:description\" content=\"Commande multiple ? Oui, vous commandez plusieurs produits. Le cas qui va bien, c’est quand tous les produits sont en stock. Zou, ils sont envoy\u00e9s, et (normalement), on n’en parle plus. Oui mais si un ou plusieurs produits ne sont pas en stock, vous faites comment ? Plusieurs options. 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